Charles Orina and Fred Sporta
The main objective of this study is to determine mobile banking effects on commercial banks’ operational efficiency. The study looked at mobile banking loans concerning commercial banks operational efficiencies in Kenya. The study was guided by the financial deepening theory. The study adopted a descriptive research design targeting 41 commercial banks in Kenya. The study adopted a census survey, using secondary data from Kenya's central bank and the commercial banks' annual financial reports in Kenya. Data on the number of loans and advances issued by the banks. The study covered nine years from 2010-2018. STATA software was used in data analysis, descriptive and statistical inferential. The independent variable was measured against the dependent variable to examine if they affected commercial banks' operational efficiency. Regression equations estimated the relationship between the variables. Hausman test was used to specify the adoption of random effect or fixed effect models in panel data. The Hausman tested and fixed effect model was selected. The diagnostic tests covering heteroscedasticity, autocorrelation, multicollinearity, and normality tests were also conducted. The findings were presented using graphs and tables. The results were as follows: Mobile loans (β=0.474, p<0.05). The study concluded that mobile banking loans had a significant effect on commercial banks' operational efficiency in Kenya. The study recommended that commercial banks invest more in mobile loans since it had a positive relationship with commercial banks' operational efficiency in Kenya. The study results would enhance the adoption of more financial innovation in the banking industry that would contribute to the economy's overall grow.
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